Further information on the coach and player development programs can be found at the dedicated web site SPORTS GLOBAL – MLRH

The first beneficiaries will be players and coaches in the UK through the newly formed MLRH Europe division based at Lutterworth in Leicestershire www.mlrheurope.com

Where there is a option to pay online for our courses an individual can make payment 24/7 through the links provided on our payment page.

We use the Paypal secure payment system and fully comply with the terms and conditions regarding online payment facilities. These policies are detailed below.

Privacy Policy

The customer information we collect is the full name, address and email. This information is used to ensure that payments received match up to the booking forms we receive for our courses.

We are registered with the Information Commissioner under the requirements of the Data Protection Act 1998 and do not share this information with any other party unless instructed to do so by court orders.

The security procedures we have in place to protect the loss, misuse of this information is in accordance with the requirements of the Information Commissioner.

The information is only that provided by individuals who provide us with the information in the first instance. Any inaccuracies in the information should be notified to us either through the contact us section of this web site or by email, telephone or in writing through the contact information provided on the ‘Contact Us’ page.

We do not under any circumstances keep any financial details of our customers on record apart from when the order form is used. When an individual purchases access to one of our courses the financial details required to purchase access are provided to Paypal only. We do not receive these details from Paypal. When the order form is used to make payment then the financial details provided to allow us to collect payment through the Paypal system are shredded once payment has been authorised. We do keep a record of the last 4 digits of a payment card number for 14 days after payment is approved. This is in case a refund, either in full or in part, is required, in which case the card used must be the same one to which the payment was made.

Delivery Policy (Top of Page)

Places that have been booked ofr a course will be deemed ‘provisional’ until such time that the full amount has been paid. If a deposit has been made against a course then the balance of the full payment must be made in advance of the commencement of the course.

Refund Policy (Top of Page)

Full details of all our courses for which payment can be made online through Paypal are provided in the respective course information screens. Therefore customers should ensure that the course they are purchasing is the correct course before they make the purchase.

A refund will be considered if the purchaser of one of our courses can show that they have, within 14 days of the purchase being made, clearly show that they have purchased the wrong course by mistake. The refund will be made through the Paypal system if that was the method used to purchase. If the order form has been used to make the purchase then the payment card used to make the purchase will be credited.

Cancellation Policy (Top of Page)

Customers wishing to cancel an order that has been placed may do so within 14 days of the order. Under these circumstances a full refund will be provided if payment has been taken less an administration fee which is clearly shown on the payment page prior ot making the payment.

Our customer service number and email address can be accessed on the ‘Contact Us’ page if you have any questions or comments.

Long Term Athlete Development

* NEW for 2011 * LTAD Award Scheme – See Below

There is a misconception that athletes are ‘born’. That is not the case and all the skills that one would attribute to sport and physical activity, for example basic movement, running, jumping, throwing, catching, etc. have to be taught, just like any other subject.

One of the issues that we come across on a regular basis when working with young children from the age of 9, is that if they have not been taught these skills correctly, then the bad habits they have picked up are difficult to correct.

Not having these basic skills then has an impact on their ability to enjoy physical and sporting activities which in turn has a significant impact on their lifestyle which continues into adulthood. This can start with obesity in childhood and other health issues which can lead to time off school. This lack of enjoyment becomes even greater as the children mature into young adults and then adults which can lead to further health issues involving the heart, bones, joints, chronic diseases, weight and mental health and wellbeing.

Long Term Athlete Development

However, it is well recognised that regular exercise is an important part of a healthy lifestyle. People who lead an active life are less likely to get ill and more likely to live longer. Exercise not only makes you physically fitter, it also improves your mental health and general sense of wellbeing. Studies have also shown that children and young people who regularly participate in physical activity and sport perform better in general academic qualifications as a result of the motivation, self-esteem, team working and leadership skills that physical exercise and sport provides.

The key to all this is to ensure that a properly constructed physical activity program is introduced at an early age. With this in mind Sports Global have developed a Long Term Athlete Development (LTAD) program for children and young people aged 4 to 14 to provide the maximum opportunity for schools to support their students wellbeing which in turn provides the opportunity for a healthy lifestyles and greater academic achievement.

LTAD Award Scheme

From September 2011 our schools LTAD program also includes a ‘Skills Set Awards Scheme’.

The Award Scheme will see the children receive certificates and badges by completing a series of challenges using the skills they learn through the LTAD program. For further information please contact us.

Participants will acquire the knowledge and skills to:
Explain the importance of effective customer service
State the benefits of good customer service for the customer, you and the organisation
Define the importance of ‘Moments of Truth’
Identify stated and unstated needs
Ensure your actions satisfy the customer’s needs
Explain what’s meant by customer satisfaction.

Who Will Benefit?

The course is suitable for all who need the skills and knowledge to ensure they effectively manage themselves and others at work. The content is suitable for the needs of supervisors, first line managers and project leaders. However, anyone in a management position will find invaluable tips and reminders from this course. This course is especially suitable for those studying for Vocational Qualifications, as each course is matched to national standards of competence.

Purchase this course £49 + VAT

This course can be purchased for just £49 + VAT per person either directly through Paypal or by downloading an order form and sending it to us. If you want to bulk purchase for your organisation, please use the order form or contact our office on 01204 488134. Access to the course will be provided within 48 hours of payment being received.

Download Order Forms

This course actively involves establishing a relationship where customers feel valued, understood and special. This means looking for ways to provide not only a basic service, but to exceed what the customer might normally expect.

Purchase this course £49 + VAT

This course can be purchased for just £49 + VAT per person either directly through Paypal or by downloading an order form and sending it to us. If you want to bulk purchase for your organisation, please use the order form or contact our office on 01204 488134. Access to the course will be provided within 48 hours of payment being received.

Download Order Forms

Not only is it easier to keep existing customers happy than it is to find new ones – it’s also a lot more profitable. This topic shows you how to target the right customers and then build their long-term loyalty by developing systems for learning about and responding to their needs.

Purchase this course £49 + VAT

This course can be purchased for just £49 + VAT per person either directly through Paypal or by downloading an order form and sending it to us. If you want to bulk purchase for your organisation, please use the order form or contact our office on 01204 488134. Access to the course will be provided within 48 hours of payment being received.

Download Order Forms

Participants will acquire the knowledge and skills to:
• Handle team interpersonal problems
• Bind the team together
• Focus on the task
• Gain a greater insight into why teams succeed and fail, yourself as a team member and team norms, role and stages
• Improve your own performance as a team member
• Contribute towards improving the team as a whole

Who Will Benefit?

The course is suitable for all who need the skills and knowledge to ensure they effectively manage themselves and others at work. The content is suitable for the needs of supervisors, first line managers and project leaders. However, anyone in a management position will find invaluable tips and reminders from this course. This course is especially suitable for those studying for Vocational Qualifications, as each course is matched to national standards of competence.

Purchase this course £49 + VAT

This course can be purchased for just £49 + VAT per person either directly through Paypal or by downloading an order form and sending it to us. If you want to bulk purchase for your organisation, please use the order form or contact our office on 01204 488134. Access to the course will be provided within 48 hours of payment being received.

Download Order Forms

A virtual team’s separation in time and distance alters group dynamics, but it doesn’t have to mean that productivity suffers.

This topic offers concrete suggestions for forming virtual teams, assessing their technology and communication needs, keeping virtual projects on track, and ensuring that virtual teams produce high-quality work.

Purchase this course £49 + VAT

This course can be purchased for just £49 + VAT per person either directly through Paypal or by downloading an order form and sending it to us. If you want to bulk purchase for your organisation, please use the order form or contact our office on 01204 488134. Access to the course will be provided within 48 hours of payment being received.

Download Order Forms